Whala is an innovative platform that connects skilled local tradespeople, with individuals who need their services. Our easy-to-use app allows you to book a Whala Pro instantly, at a time that suits you and at a fixed, transparent hourly rate.

The Whala app is available for download on both iOS and Android devices. Once downloaded you can quickly set up your account, browse available services, and book a Whala Pro that suits your needs.

Whala hosts a wide array of professional services and trades, including for home improvement and repairs, cleaning and maintenance, gardening and more.

Booking a Whala Pro is simple. Through our Whala app you can view the availability of local professionals and book them instantly or schedule an appointment at a time that suits you.

Within 24 hours the tradie who has been allocated your job will be in contact with you to prepare for the job. They might ask you about access, materials, and anything else that can help them to be prepared on the day.

Whala operates on a fixed, transparent pricing model based on hourly rates. This ensures fairness and clarity, so there are no surprises when it comes to payment. Any materials needed for your project are charged at cost price, meaning no margin is added by Whala or Whala Pros.

Unlike other platforms where any average Joe can create a profile and start accepting jobs, all Whala Pros are thoroughly vetted. They go through an application and interview process, and are checked for qualifications and insurance to ensure they can provide a safe, reliable and high-quality service. After each job, users are encouraged to provide feedback and rate the Whala Pro, which further aids in maintaining a high standard of service.

All payments are handled through our secure app, ensuring a safe transaction process. All payments are held in trust until users are satisfied with the work that has been completed.

The Whala app allows you to track your Whala Pro while they’re en route to your location.

Absolutely, we encourage users to provide feedback and rate their Whala Pro after the completion of a job. This helps maintain the quality of our service and assists other users in making informed decisions.

By connecting local people with local tradespeople, Whala supports local businesses and contributes to the local economy. By cutting out the middleman and connecting you directly with the person performing the work, we ensure that more of every dollar remains in your local community.

Whala Pros enjoy the flexibility and freedom of choosing their own hours, they don't have to worry about marketing, booking, or payments, and they make more money per hour than they would working for an employer. All of these elements combined result in happier, stress-free tradies who love their job, and with the full support of Whala they are able to provide a very high calibre of service.

Your satisfaction is our top priority. If you're not happy with the work done by a Whala Pro, please reach out to us through the app. We encourage users to resolve disputes directly with the Whala Pro, but we're always available to assist and ensure a fair resolution is achieved.

Whala encourages users and Whala Pro’s to resolve any disputes directly. However, we are always ready to assist with disputes and have a process in place to ensure fair resolution. If a dispute arises, please contact us through the app.

Yes, you can cancel or reschedule a booking through the app. Please refer to our cancellation policy for any related queries.

Whala operates on a fixed, transparent hourly rate. If a job takes longer than initially expected, you will be charged based on the extra hours worked. This ensures that you only pay for the work that has been done.

If a Whala Pro fails to show up for a scheduled job, please reach out to us through the app. We'll investigate the matter and help find a resolution.

Probably! Whala is growing rapidly and constantly expanding its reach. To check if our services are available in your area, simply download the app and input your location. If we haven't made it to your area we will be there very soon.